PACKS OF WOOL 1

FAQ's

How Long Will My Order Take To Be Delivered

Normally your order will take between 3 – 5 working days. If your item is made of maximum of 4 100gram balls or up to 8 50gram balls these will be delivered via Royal Mail and will be vacuem packed. Anything above these weights will be delivered by Hermes.

What Payments Do We Accept

We accept payments via Paypal or Stripe. Both are 100% safe as you are diffected to either Paypal’s or Stripes own sites to enter your card details as no card details are held on our own server. You will receive a email confirmation to the email address provided once payment has been accepted.

Is My Information Safe

We keep basic details when an order is placed e.g Name, Address, Telephone Number and Email Address. All the information that we hold can accessed by clicking on the GDPR Privacy Centre at the footer of every page on this website.

We don not hold any information about credit or debit cards as these are held off site on Paypal or Stripe’s own site and not on our’s.

Are All Of Our Patterns FREE

That’s right all of our patterns on our website are FREE. You can download them to your computer, tablet or mobile phone for you to follow and can be printed for your convenience.

All the patterns are made and produced by Cygnet Yarns and any descrepencies must be directed to Cygnet Yarns as they are the company who have produced them. You can access there contact details on the side of any of thir yarns or through their website at www.cygnetyarns.com

Do You Send The Same Dye Lots

We always send multiple amounts of the same colour which will have the same dye lot. If we are coming to the end of a certail colour then the listing will show any details of the dye lots if their is a difference or we may contact you via email to discuss the different dye lot with you before dispatch or cancel the order on your suggestion.