DELIVERY IN THE UK – We charge a standard flat rate of £2.99 per order
FREE UK DELIVERY on all orders over £30 when placed on our website ONLY
Orders are dispatched within 24 – 48 hours depending on how busy we are.
We dispatch using either Royal Mail for small items or Hermes Courier depending on the size and weight of the order.
Royal Mail usually take between 1-3 working days after despatch.
Hermes (also known as myhermes) will take 3-5 working days after despatch.
Small orders going through Royal Mail may be vacuum packed, so they fit through your letter box.
This does not damage the wool, once opened it will puff back up.
Any order sent through Hermes courier will do 3 attempted deliveries.
NOT ALL COURIERS LEAVE CARDS, so an attempted delivery will not always mean that a card is left.
The couriers do not get paid however if they do not deliver, so it is in their interest to deliver the parcel.
After 3 attempts the parcel will be sent back to the sorting depot to be returned to us, which Hermes charge a £4.00 return fee for doing so, which we have to pay to get it returned.
If this happens, once the parcel arrives back with us, we will refund the customers order, minus the return charge of £4.00 which will be at the customers expense & the original postage the customer paid if applicable for the order.
It is advisable if you have ordered and know a delivery will be coming to make arrangements for someone to be at home, or leave a note of where the parcel could be left.
Any order sent via royal mail that is not collected from a delivery office is returned to us, usually 2 – 3 weeks after its been sent. Orders will be refunded if they are returned minus any postage cost paid.
Please allow up to 10 days for your Order to arrive before contacting us regarding its whereabouts.
ORDERS NOT RECEIVED
We can request further details from Hermes regarding the delivery.
Any customer who maintains non receipt of the order that is showing as delivered will be required to fill out and sign a Hermes Declaration form for non receipt of goods and email a copy to us prior to us being able to offer either a replacement or a refund, as this is a requirement by Hermes.
Once the goods have been delivered to you, you are responsible for protecting them against loss or damage.
Please be careful when opening packages with yarn in, as if you use scissors you may damage or cut through the yarn upon opening.